We’re sorry to hear your enrollment didn’t go through. Let’s walk through why that might have happened and how we can help you get back on track.
Common Reason for Declined Enrollment or Not Eligible Messaging
The most frequent reason is insurance verification. If your group requires active medical insurance and we couldn’t verify your coverage, it may be due to a typo—especially in your member or group number.
✅ Tip: Double-check for mix-ups like using the letter “O” instead of the number “0.”
We may be able to manually verify your coverage and approve your enrollment.
What We’ll Need to Help Verify Insurance Coverage
To verify your insurance, please send us:
- Your full name
- Member and group numbers
- Date of birth
- A photo of your insurance card (optional but helpful)
Other Reasons Your Enrollment May Be Declined
- You’re currently pregnant
- You’re being treated for an eating disorder
- Your BMI is below the recommended range for weight loss
Employer-Specific Criteria that Impact Eligibility
If you’re enrolling through an employer or health plan, additional eligibility rules may apply, such as:
- Employment status
- BMI or risk factors for Metabolic Syndrome
- Limited number of spots available
To check your group’s criteria:
- Visit your employer’s enrollment page
- Scroll to Eligibility and click the + sign to view details
Friendly Tips
- A declined enrollment doesn’t mean the door is closed—reach out and we’ll do our best to help.
- Our Member Care Team is here to support you with compassion and clarity.
We’re committed to helping you access the Wondr program. If you have questions or need assistance, just reach out—we’re happy to help!